This page is organized into four sections: Purchase FAQ, Installation/Setup FAQ, Using the Software FAQ, and General FAQ.

• What is your refund policy?

We offer a 30-day money-back guarantee. Contact us at support@cotranslatorai.com for questions related to refunds and returns.

• Do you offer a permanent license option, rather than an annual subscription?

CotranslatorAI has moved to a subscription-based model on our paid editions to ensure that the products stay up to date and continue improving. Thus, we do not currently offer a permanent license option, other than the free CotranslatorAI Starter edition.

• Can I purchase multiple CotranslatorAI products at once?

Not currently. You can only purchase one item type at a time on the website. Contact us separately for bulk purchases.

• What should I do if I need help during the purchase process?

If you require assistance at any point during your purchase, email us at support@cotranslatorai.com for support.

• Do you have a free edition of your product and how do I get it?

Yes, CotranslatorAI Starter is free. To get it, first sign up for a free trial of CotranslatorAI Advanced. If you cancel during the trial period, your software will automatically downgrade to CotranslatorAI Starter, which you can use on an ongoing basis.

• Can I cancel my subscription? Will my subscription renew automatically?

Your subscription is billed annually, but you can turn auto-renew off inside your Customer Center (accessible through the Login button on the website).

• Do I have to pay tax on my purchase?

Depending on your location, our payment gateway may add tax to your purchase. This is out of our control; we only receive the amount listed.

• Do you provide a warning of the subscription renewal so I can consider whether I want to purchase or not?

Yes, you will get an email notice 14 days before your subscription is scheduled to renew.

• If I must pay a subscription to OpenAI with CotranslatorAI, then I already have CopilotAI, which is based on ChatGPT-4 Turbo at a fraction of the cost. Why would I pay more for CotranslatorAI? And how much would I be paying, let’s say, if I use CotranslatorAI for translating a 1,000-word text?

If you see the two tools as substitutes, and one is free and the other costs money for no reason, then yes. But just because Copilot is free, doesn’t mean it’s a good tool for a professional workflow, especially due to confidentiality isssues. Even if you don’t use CotranslatorAI, if you want to use Generative AI seriously in your work (such as with other tools), you still need an OpenAI account for the API key. Most CotranslatorAI users are spending between $5 and $10/month on data.

• What payment currencies and methods do you accept?

Our payment gateway can process payments in a number of global of currencies.

• Is there a trial period for the paid editions?

Yes, we offer a 30-day free trial for CotranslatorAI Advanced, which you can access through the orange button at the top of each page.

• Do you have a Mac version? And if not, can I install and use CotranslatorAI with Parallels?

We do not have a native Mac version of our software, but it can be installed on Macs using Parallels. Users have encountered issues when attempting to download the software with Safari on Mac. However, downloading and installing through the Windows environment on Parallels using MS Edge has been successful, suggesting this as a viable workaround for Mac users.

• Is there a mobile version of CotranslatorAI?

No, there is not.

• Can I upgrade my subscription plan?

We are working on this, and you will be able to do so soon.

• Do you offer discounted educational or student licensing?

We do not offer special licensing terms on an individual user basis. However, we are open to discounted site licensing for all students and staff at an educational institution on a semester-by-semester basis. Contact us at support@cotranslatorai.com if you’d like more details on this.

• Do you offer special prices for multiple users in a company or LSP?

We are open to discussing volume and site licensing. Contact us at support@cotranslatorai.com if you’re interested in exploring this option.

• How can I get back on the CotranslatorAI user list if I unsubscribed before?

To rejoin the CotranslatorAI user list after unsubscribing, just sign up for something on our website. You can find some options at https://cotranslatorai.com/whatsnew/

• How many computers can I install CotranslatorAI on with a single subscription?

With a single paid subscription, you can install CotranslatorAI on two of your computers.

• How do I move my paid edition of CotranslatorAI from one computer to another?

First deactivate your license on one computer and then activate with the same license code on the other computer. You can repeat this process as many times as you wish, up to a maximum of two simultaneous installations with one license code.

• Why did I get a keyboard shortcut conflict error after installing?

Sometimes we update the template and sample prompts included with CotranslatorAI when distributing version updates, and in such cases, these can conflict with prompts you already had on your system. We might occasionally add built-in keyboard shortcuts, in which case conflicts will be flagged as well. If this happens, simply remove or change the keyboard shortcuts that are in conflict using the Keyboard Shortcuts window: Tools menu > Keyboard Shortcuts.

• What’s the difference between upgrading and updating?

Upgrading involves moving from the free CotranslatorAI Starter edition to a paid CotranslatorAI Intermediate edition, or from the CotranslatorAI Intermediate to CotranslatorAI Advanced edition, by purchasing the new license through our purchasing process. Updating, however, refers to ensuring you have the latest software version, which can be done by clicking the Check for updates link in the About CotranslatorAI window (Help > About…). We’ll also alert you via CotranslatorAI about new versions. The same installer file is used for all editions, available at https://cotranslatorai.com/download/.

• I see that CotranslatorAI Companion is installed with CotranslatorAI. It looks like some kind of widget but I had a scan of your website software… features etc. and found no reference to it. What is CotranslatorAI Companion?

CotranslatorAI Companion is integral to the use of keyboard shortcuts and the Quick Run menu in CotranslatorAI. It runs in the background so that you can call on your CotranslatorAI prompts from wherever you are in Windows. This is the innovation that makes CotranslatorAI function outside the confines of any particular Windows application. CotranslatorAI and the prompt library will still work even without the CotranslatorAI Companion, but you won’t be able to use the keyboard shortcuts if you disable it.

• I am upgrading and received a new license code. CotranslatorAI comes up with the old license though. Should I now reinstall, or deactivate the licence and put in the new one, or do nothing until it stops working?

You’ll need to deactivate the old license and then activate with the new one.

• I have just purchased a new laptop and I need to install Cotranslator AI and transfer my licence over to it. Could you please tell me how to do that?

First, you can install CotranslatorAI on two computers at the same time. So you don’t strictly have to transfer your license. However, if you just don’t need it on your first laptop anymore, then you should go to the Help menu and select Deactivate license. After you do that, then you can install on your new computer and activate with the same license.

• I don’t like that the CotranslatorAI prompt folder was set up under OneDrive. The issue I have with that is that I don’t use OneDrive.

On most Windows 11 setups (don’t know about Windows 10 or earlier versions), OneDrive’s Documents folder is assigned as the user’s Documents folder. This is a special designated folder which can be reached by using environment variables. We are using these environment variables to locate this folder. So, instead of c:usersnamedocuments that we have all become used to, it becomes this folder in OneDrive. There is a procedure on how to reassign it back to the standard Documents folder, which can be easily googled.

• What are the minimum system requirements for CotranslatorAI?

CotranslatorAI is not a “heavy” program; it should work on most any Windows computer with an Internet connection.

• How do I deactivate my license if I no longer have access to the original computer?

Contact us through our technical support form at https://cotranslatorai.com/support/ and we will help you resolve this.

• If I need to uninstall CotranslatorAI completely and then reinstall it, will I lose my existing prompts?

No, you will not lose your prompts or other settings.

• I installed Cotranslator on my desktop. But it does not open the prompts I created on my laptop. Is this not possible? Or did I do something wrong?

To use prompts from your laptop on your desktop, you will need to copy the prompt files over from your Prompts > My Prompts folder on your laptop to your Prompts > My Prompts folder on your desktop. You won’t be able to access the exact same prompt files from both computers.

• I have accidentally copied a folder (02 Terminologist) to the wrong place (Under Favorites, whereas I wanted it under My prompts). It let me copy it but it now tells me it’s a read-only folder and cannot be deleted. How can I get rid of it?

You can’t delete those prompts directly in the Prompt Library. However, you can do it in Windows Explorer, which can be accessed from the Prompt Library by clicking on the “Open Prompts folder” icon.

• I have followed all the instructions, created a OpenAI account, set a billing plan, entered the licence number, got an API Key and typed Testing in the instructions to check that all was working and… nothing happened. What am I doing wrong?

Did you click the Send button or press Ctrl+Enter after typing Testing? Just pressing Enter won’t do anything.

• What are the keys on a Mac running Parallels that correspond to Ctrl, Shift, Winkey, and Alt on a Windows computer?

– Ctrl (Windows): This corresponds to the Control (⌃) key on the Mac.
– Shift (Windows): This corresponds to the Shift (⇧) key on the Mac.
– Windows key (Winkey): This corresponds to the Command (⌘) key on the Mac.
– Alt (Windows): This corresponds to the Option (⌥) key on the Mac.

However, in combination, these keys don’t always match one-for-one. Therefore, to use the standard built-in keyboard shortcuts in CotranslatorAI, you’ll need to use the following:

Transfer Only: CTRL+SHIFT+F12 (Windows) > Control + Shift + Fn + F12 (Mac)
Get Response: CTRL+SHIFT+WINKEY+F12 (Windows) > Control + Shift + Option + Fn + F12 (Mac)
Paste Response: CTRL+ALT+SHIFT+F12 (Windows) > Control + Option + Shift + Fn + F12 (Mac)

This is a lot of confusing key combinations. We are looking at ways to simplify. In the meantime, the place to check and customize in Parallels Desktop Preferences > Shortcuts > Windows.

• Can I share my custom prompts with other users?

Yes, all of your prompts are saved in your prompts folder as text files. You can access this folder directly from the Open Prompts folder button in your Prompt Library. Simply share these text files with others and once they’ve copied the files into their own Prompts folder, they will be able to use them.

• How do I back up my prompts?

You can backup your prompts the same way you would backup any files on your computer. Prompt files are fully portable text files.

• How can I provide feedback or suggest new features?

The best way to do this is to submit your feedback or suggestions to our AI4LanguageProfessionals community: https://cotranslatorai.com/user-group-support/