Technical Support

Q: I am using CotranslatorAI Starter edition…

Users of the free CotranslatorAI Starter edition should post technical support questions in our online community. Membership is free. Visit AI4LanguageProfessionals to join.

Please check these Frequently Asked Questions before submitting your technical support request.

I am using CotranslatorAI Starter edition…Steven Bammel2026-01-24T08:27:18+00:00

I am using CotranslatorAI Starter edition…

Users of the free CotranslatorAI Starter edition should post technical support questions in our online community. Membership is free. Visit AI4LanguageProfessionals to join.

I’m not sure how to use a certain feature in CotranslatorAI.Steven Bammel2026-01-24T08:27:28+00:00

I’m not sure how to use a certain feature in CotranslatorAI.

This form is for technical support issues and problems with CotranslatorAI Intermediate and CotranslationAI Advanced. For questions about how CotranslatorAI works, please refer to our Documentation and other training resources. You can also post questions anytime at AI4LanguageProfessionals.

I’m having trouble getting my prompt to work in CotranslatorAI.Steven Bammel2026-01-24T08:22:52+00:00

I’m having trouble getting my prompt to work in CotranslatorAI.

This form is for technical support issues and problems with CotranslatorAI Intermediate and CotranslationAI Advanced. Questions about AI prompting and workflows should be posted at AI4LanguageProfessionals.

CotranslatorAI was working fine and has suddenly started acting up inexplicably.Steven Bammel2026-01-24T08:26:54+00:00

CotranslatorAI was working fine and has suddenly started acting up inexplicably.

There’s a good chance the OpenAI servers are down. Before submitting your support request here, please check the API bar on the OpenAI’s status page at https://status.openai.com/. The OpenAI API server status is outside our control and if the OpenAI servers are down, the best solution is simply to wait for them to come back up!

If you do not find the answer to your question in the FAQ list above and your license qualifies for technical support, please submit your question below. Be sure to provide the information requested so that we can resolve your case as promptly as possible.

Technical Support Request Form

Technical support by email is available to users of the CotranslatorAI Intermediate and CotranslatorAI Advanced editions. Fill out the form with your details, and we’ll get back to you as quickly as possible, typically within a few hours, but it could take up to 24 hours.

Email address

Full Name

First

Last

Your licensed edition

Your license no.

Please explain your support request in as much detail as possible.

To help us reproduce the issue:

- Explain what you did step by step.

- If the issue involves keyboard shortcuts, describe the environment (name of software where the selected text resides, brief description of the text area where the selected text is, e.g. translation grid in memoQ / Trados, document text in Word, etc.).

- If screenshots can help us understand the issue better, please create them and attach them in the File Upload section at the bottom of this form.

General Description:

Steps to Reproduce the Problem

Any Error Messages Received

Actions Already Taken to Resolve the Issue

File Upload

If this support request is related to an error while using CotranslatorAI after installation, please send us your log files (“Log.txt” and “Companion Log.txt”). These are located in C:\Users\username\AppData\Roaming\CotranslatorAI\Log (where "username" is your Windows login name). In order to access this folder quickly, switch to the CotranslatorAI window and select “Help > Open Logs Folder”.

Received Messages Actions

File upload

Drag & Drop Files, Choose Files to Upload You can upload up to 10 files.