Users of CotranslatorAI Starter

Users of the free CotranslatorAI Starter edition should post support questions in our online community. Membership is free. Visit the AI4LanguageProfessionals page for more information and to join.

OpenAI server errors?

If CotranslatorAI was working fine and has suddenly started acting up inexplicably, there’s a good chance the OpenAI servers are down. Before submitting your support request here, please check the API bar on the OpenAI’s status page at https://status.openai.com/. The OpenAI API server status is outside our control and if the OpenAI servers are down, the best solution is simply to wait for them to come back up!

Technical Support Request Form

Technical support by email is available to users of the CotranslatorAI Intermediate and CotranslatorAI Advanced editions. Fill out the form with your details, and we’ll get back to you as quickly as possible, typically within a few hours, but it could take up to 24 hours.

Full Name

Please explain your support request in as much detail as possible.

To help us reproduce the issue:

- Explain what you did step by step.

- If the issue involves keyboard shortcuts, describe the environment (name of software where the selected text resides, brief description of the text area where the selected text is, e.g. translation grid in memoQ / Trados, document text in Word, etc.).

- If screenshots can help us understand the issue better, please create them and attach them in the File Upload section at the bottom of this form.

File Upload

If this support request is related to an error while using CotranslatorAI after installation, please send us your log files (“Log.txt” and “Companion Log.txt”). These are located in C:\Users\username\AppData\Roaming\CotranslatorAI\Log (where "username" is your Windows login name). In order to access this folder quickly, switch to the CotranslatorAI window and select “Help > Open Logs Folder”.

Drag & Drop Files, Choose Files to Upload You can upload up to 10 files.