Please check these Frequently Asked Questions before submitting your technical support request.
This error is usually caused by Windows Defender’s Ransomware Protection, which may block CotranslatorAI from accessing files in your Documents folder or your OneDrive folder. To fix this, you do not need to disable Windows Defender entirely. You can allow CotranslatorAI through Windows Defender by following these steps:
1. Open Windows Security (search for “Windows Security” in the Start menu).
2. Go to “Virus & threat protection”.
3. Scroll down and select “Ransomware protection”.
4. Click on “Manage ransomware protection”.
5. Under “Controlled folder access”, select “Allow an app through Controlled folder access”.
6. Click “Add an allowed app” and then choose “Browse all apps”.
7. Find CotranslatorAI’s .exe file on your computer and select it.
After these steps, CotranslatorAI should be able to access the necessary files without errors.
In CotranslatorAI, go to the General tab in the Options window (Tools > Options) and make sure the value for “Clipboard copy timeout when using keyboard shortcuts (milliseconds):” is at least 1,250. If you’re using an older computer, consider increasing the value to 2,000.
Users of the free CotranslatorAI Starter edition should post technical support questions in our online community. Membership is free. Visit AI4LanguageProfessionals to join.
This form is for technical support issues with CotranslatorAI Intermediate and CotranslationAI Advanced. For questions about how CotranslatorAI works, please refer to our Documentation and other training resources. You can also post questions anytime at AI4LanguageProfessionals.
This form is for technical support issues with CotranslatorAI Intermediate and CotranslationAI Advanced. To improve your prompting skills, please refer to the resources at https://cotranslatorai.com/whatsnew. Other questions about AI prompting and workflows should be posted at AI4LanguageProfessionals.
The AI servers may be temporarily down. Check the API bar on status page at https://status.openai.com/. AI server status is outside our control and if the servers are down, the best solution is simply to wait for them to come back up!
If you do not find the answer to your question in the FAQ list above and your license qualifies for technical support, please submit your question below. Be sure to provide the information requested so that we can resolve your case as promptly as possible.
Technical Support Request Form
Technical support by email is available to users of the CotranslatorAI Intermediate and CotranslatorAI Advanced editions. Fill out the form with your details, and we’ll get back to you as quickly as possible, typically within a few hours, but it could take up to 24 hours.
